If your venue runs an academy — junior development programs, squads, teams — this chapter is for the parent or guardian managing a player's involvement.
Web vs app — what's where
CourtPass academy features split across the web portal and the apps:
- Web portal: announcements, the program/team schedule, billing, registrations, and a partial view of the team store.
- iOS / Android apps: the full experience — registration and intake forms, event RSVP, schedule with calendar export, team rosters, the full team store with checkout (including Apple Pay / Google Pay), following a live game, and per-player development and attendance.
Where something is app-only or app-richer, it's called out below.
Registering a player
- As the parent/guardian, sign in with your own account.
- Open the academy program and register your player. The player is set up as a minor under your guardianship, so comms and billing route to you.
- Complete the intake form — the questions the program needs (medical notes, emergency contact, consents, etc.). Intake forms are filled in the app.
If you have more than one child in the program, register each as a separate player under your account.
Events and RSVP
Programs post events (training, games, trials). For each event you can RSVP: In, Out, or Maybe. Coaches use your responses to plan numbers, so keep them up to date.
RSVP is an app feature. On the web you can see the schedule; respond from the app.
Schedule and calendar
The schedule shows upcoming sessions, games, and events for your player's team. The schedule is visible on both web and app.
There are two ways to get it into your own calendar:
- Add to calendar on a single event — downloads that one event. Good for a one-off, and it takes effect immediately.
- Subscribe — set up once in Account → Calendar and every event for every player in your family keeps itself up to date, alongside your court bookings and any payment due dates. Cancelled events disappear on their own.
Subscribing is the better option if you want the whole season. See Subscribing your calendar for the per-app steps and a note on how often each calendar app refreshes.
Team rosters
See who's in your player's team — the roster of players and the coaching staff. Rosters are shown in the app.
Team store
Programs can run a team store for kit, uniforms, and gear.
- App: browse, order and pay — including with Apple Pay / Google Pay (see Payments).
- Web: the same store, with a cart and checkout. Card payment only — the wallet options are app-only.
A few things worth knowing:
- Sizes and colours are picked per item, and anything out of stock is shown as such rather than being sellable.
- Prices include GST. Delivery, where the program offers it, is a flat $12.
- Your cart survives a cancelled checkout. If you change your mind on the payment page, everything you'd chosen is still there.
- You get a receipt and an AU tax invoice by email once payment clears, and both stay on the order page under My orders.
- Some items are collection only and some are delivery only — the store only offers you the options the items in your cart actually support.
Following a live game
During a game, you can follow along live in the app — scores and game updates as they happen, so you don't miss a moment even if you can't be courtside.
Minors privacy: live game features for junior players follow a privacy model designed around minors — what's shown, and to whom, is scoped so a child's participation isn't broadcast more widely than the venue's safeguarding rules allow. If you have questions about what's visible, ask the venue.
Player development and attendance
For each player you can see their development notes and attendance record — how often they've shown up, and the feedback coaches log against their progress. This is a per-player view in the app.
Announcements and chat
Program announcements arrive in your Inbox (web, read-only) and as push in the app. For two-way conversation with coaches and other parents — team chats, parent groups, polls — use the app. See Chat.
Billing
Academy billing (program fees, memberships) is handled like any other CourtPass payment and subscription. Manage the card on file and invoices through the payment provider's portal via the Manage subscription via Stripe → link on your account page. See Memberships and Payments.
Common scenarios
"I registered on the web but can't fill the intake form"
Intake forms are completed in the app. Install the iOS / Android app, sign in, and open your player's registration to finish it.
"I can't RSVP from my laptop"
RSVP is an app feature. The web shows the schedule; respond from the app.
"I want to buy team kit"
Academy → Team Store, on the web or in the app. Both have the full catalogue and checkout; only Apple Pay / Google Pay are app-only. If the store looks empty, the program hasn't stocked it yet.
"Who can see my child during a live game?"
Live game visibility for minors is scoped by the venue's safeguarding settings. If you're unsure what's shown, ask the venue directly.